Shipping

Shipping Policy

For our customers, the sections below set out processing, delivery, and tracking. For help with this page, contact support@puracypearl.shop.

How we handle delivery area
We publish this delivery area guidance for customers using this website. Orders can be shipped only to addresses within the United States. Standard shipping is free. Questions about this section may be sent to support@puracypearl.shop.

Information covering tracking and addresses
For customers using this website, this section explains tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins. Questions about this section may be sent to support@puracypearl.shop.

What customers should know about processing and transit
Customers can rely on the following guidance from our store about processing and transit. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays. Questions about this section may be sent to support@puracypearl.shop.

Our approach to delivery issues
Customers can rely on the following guidance from our store about delivery issues. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact support@puracypearl.shop or 667-465-6755. We will work with the carrier and provide an appropriate resolution under our Refund Policy. Questions about this section may be sent to support@puracypearl.shop.

Our approach to returns after delivery
The following returns after delivery guidance applies to purchases from our store. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, our store also pays the return shipping cost and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@puracypearl.shop.

Contact Information
Email: support@puracypearl.shop
Phone: 667-465-6755
Physical address: 1621 Aurora Dr, El Centro, California, 92243, United States